In order to gain the best experience for your child when travelling with us please ensure you have read our terms and conditions before completing your purchase.


a: Season Tickets are issued subject to the Company’s General Terms & Conditions.

b: For use by the named cardholder only.


a: Available for use Mondays to Fridays on published School/College days only during the stated period for one journey in each direction per day on the route(s) of issue between the stated points.

b: Travel is only permitted on production of a valid pass by the named cardholder when boarding otherwise a non-refundable fare is charged at the applicable rate.

c: Tickets must be available for inspection by any of the company’s officials at any time.


a: A lost ticket can be replaced by application to the office for a fee of £10. For any subsequent losses a fee of £20 is applicable. Normal (non-refundable) fares will apply until the ticket has been replaced.

b: Damaged or defaced tickets will be replaced free of charge upon return to the office.


a: Deliberately presenting an expired or invalid pass for travel may result in a penalty fare being applied for the intended journey.

b. Don’t be tempted to do a friend a favour. It’s your pass for your use only, our drivers our trained to spot tickets being passed back and we will confiscate any tickets being misused in this manner which will be subject to condition 4c.

c: Where misuse is identified the ticket may be confiscated by any company official and may be subject to an enquiry, normal (non-refundable) fares will be applicable during this period. Any ticket deemed to have been used fraudulently may be suspended or cancelled, without entitlement to refund.


a: Refunds will only be made in instances of moving home/school or long term illness. All requests should be made to the office.

b: Reimbursement is calculated from the date of receipt of the ticket at the office, using the purchase price less the number of published Schooldays that were available for use pro-rata at the Term, Young Person Week & Day Return rates plus an administration fee of £10.

c: Any refund on a ticket(s) which had the sibling discount applied will have this discount factor deducted before the reimbursement is calculated as set out in 5b.


a: All orders are dispatched by first class post.

b: While every effort is made for orders made before 1400 on a working day to be dispatched the same day, tickets will be dispatched the next working day.

c: We reserve the right to delay dispatch of a ticket(s) ordered prior to the end of the previous term, until the beginning of the published school/college holiday period preceding the validity period.

d: For online orders a ‘click and collect’ service is available. Tickets available for collection from the office from 1000 the next working day.
e: For telephone orders settled by card a ‘call and collect’ service is available. Tickets available for collection from the office from 1000 the next working day.


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See our Privacy Policy on for further details.

All information is correct at the time of printing, Delaine Buses reserve the right to vary any details without further notice.